FAQ
A: A pre-order is a product that has not been produced/manufactured yet.
After the pre-order period ends, total quantities will be submitted to our manufacturing partners and production will begin.
The production period typically spans 4-6 months but please keep in mind that this is a rough estimate. Given the current global climate and supply chain disruptions, we kindly ask for your understanding and patience if any delays arise.
A:
In Stock: All "In-Stock" orders will be processed and fulfilled within 1-2 weeks. Our small team normally ship orders within 3-5 Business Days. Please allow for additional processing time around major sales or during holidays.
We kindly ask for your patience while we personally pack/ship each order. We hope to speed up the process down the road as we grow as a shop!
Pre-orders: Products labeled as "Pre-order" will be ready to ship after they have completed production and have been shipped out from our manufacturing partners. All pre-order customers will receive a pre-fulfillment email prior to orders being shipped out.
If you are curious about the status of a particular pre-order, please see our product updates page for the latest information.
A:
In-Stock:
If you need to cancel an in-stock order, please contact us as soon as possible after placing your order. We cannot guarantee that we will be able to cancel, but we will try our best to accommodate all requests.
Pre-orders: All pre-orders are not eligible for cancellations and refunds after the pre-order period closes. If you have any questions regarding this, please feel free to contact us.
A: We are unable to combine and/or modify orders after they are placed at this time. We also encourage our customers to double-check that their shipping address is correct before checking out.
Thank you for understanding!
A: We do! Please head on over to our Return Policy page to review in detail.
A: Our shop accepts all major credit cards and ShopPay as forms of payment.
Unfortunately, we do not accept PayPal as a form of payment after PayPal announced policy changes for merchants back in September 2019. Thank you for your understanding.
A: Please send an email to support@mintlodica.com or use the submission form on the Contact Us page at your earliest convenience and we can get this updated for you.
Before pre-orders ship, we will send out a pre-fulfillment email to all customers to make sure addresses are up to date with a cut-off date. Please be advised that once the cut-off date has passed, you will no longer be able to update your address.
A: If your package is deemed lost or misdelivered, please kindly reach out to the respective carrier to troubleshoot. Once a package is handed off to carrier partners like USPS, FedEx, UPS, or DHL, we are unable to provide additional support to track it down and final delivery is out of our hands.
Mintlodica is not liable for missing/lost/stolen packages due to incorrectly entered shipping information and we’re unable to request address changes with the carrier once the package has been processed. We are currently unable to replace missing or stolen packages.
A: At this time, we do not have plans to work with any proxies or authorized resellers for any of our products. If this changes in the future, we will be sure to announce them.
A: Susan's designs will be restocked regularly via this Mintlodica.com shop. Purchasing directly from here is the best way to support her creative work. This includes keycaps and all deskmats.
A: The announcement channel in CuteKeyboard.Club will be regularly updated.
You can subscribe via ping roles in Discord or sign up for our newsletter.
A: If there are plans to make our existing designs in other profiles, we'll announce the news. Our designs are all intentionally created to exist as is.
A: No, these sets are designed to exist as is. We may offer Anniversary or Season Specials time to time.
A: As of now, Collaborations are invite-only via Susan.
Mintlodica and Magic Girl are trademarks of Mintlodica LLC. CuteKeyboard.Club and All Designs are protected under Copyright.
Unofficial usage of the name or images is strictly prohibited.
A: Any in-stock products will be specifically stated on the product page.
A: No, Susan nor Mintlodica is not a design agency. We do not take commissions. If what you're looking for is a fully built keyboard head on over to CuteKeyboard.Club and ask #cute-keyboard-help!
A: Unfortunately not. Theft is too common for high-resolution images, even when they are paid products. To protect our artist's work, we've chosen to not release any wallpapers.
A:
Our Gift Cards follow the standard Shopify policy:
Gift Cards may be used more than once so long as it has balance.
Gift Cards can cover the costs of sales tax and shipping.
Refunds can be applied on Gift Cards.
Finally, you cannot use a Gift Card to buy Gift Cards.
A: Business Days are Monday thru Friday, Pacific Time.